The Next Normal - The future of parcel delivery

https://www.mckinsey.com/featured-insights/the-next-normal/parcel-delivery

https://www.mckinsey.com/~/media/mckinsey/industries/travel%20transport%20and%20logistics/our%20insights/how%20customer%20demands%20are%20reshaping%20last%20mile%20delivery/parcel_delivery_the_future_of_last_mile.ashx